Critical fault
1300 576 369
24 hours a day. Follow the priority prompt to reach an on-call technician.
Support
Minimal downtime, supported by our dedicated team.
Delion support is staffed by the technicians who build these networks. Your site is monitored, documented and known — so the first question is never 'what have you got installed?'
24/7
Monitoring and on-call cover
4 hr
Critical response target
92%
Faults resolved remotely
Standard request
support@delion.com.au
Answered the same business day, with a reference issued on receipt.
Not a client yet
Take over my network
We audit what you have, document it and quote support with no rip-and-replace.
What you get
Support that shortens the outage, not the conversation.
The value of good support shows up on the worst day of the year. Ours is built for that day.
Monitored continuously
We usually see the fault before your team does, and often fix it before you call.
Technicians, not scripts
The person who answers can change your configuration, not just log a ticket.
Agreed response targets
Response targets are agreed with you upfront and recorded against your site, so expectations are clear from day one.
Documented site records
Every cabinet, port and device recorded, so nobody diagnoses from scratch.
How a ticket runs
From your call to a written cause.
Expand each stage to see what happens and what you receive.
What you get
- Priority set with you, not assumed
- Reference issued immediately
- No triage queue for critical faults
Inherited networks
We will support what someone else left behind.
An audit tells you what is installed, what is still supported by the vendor and what is one failure away from an outage. You get the document either way, whether or not you choose us for ongoing support.
Support questions
The ones we get asked most.
Stop wondering who to call.
Put your sites under support staffed by technicians who already know them.